After Hours Emergencies

Because of the severe staffing shortage at London Regional Veterinary Emergency and Referral Hospital, we have teamed up with a Canadian veterinarian-led company named Smart.Vet in an effort to improve access to after-hours veterinary care for all patients,
SmartVet is a veterinary service that will triage your pet, and can offer phone/video consults with veterinarians for non-emergent cases, or refer to the closest available emergency hospital for animals in life threatening distress.
SmartVet is able to offer two different options for after hours veterinary care.

1. Smart.Vet has a direct phone number to speak with a Registered Veterinary Technician. 1-647-695-5411.
Smart.Vet allows you, our clients, access to Registered Veterinary Technicians (RVT's) over the phone whenever our hospital is not open to take your call. These RVT’s can speak with you to ascertain the level of care that your pet requires, and will then facilitate scheduling an appointment with one of their licensed Ontario-based veterinarians if needed. If your pet requires in-person intervention, the RVT will be able to determine this over the phone with you and find the closest emergency clinic that will be able to see your pet for care.
There is no cost for this call or any assistance provided by Smart.Vet’s RVT’s, however, if you are booked with a virtual veterinarian or sent to an emergency clinic there will be charges associated with that visit.

2. A virtual veterinary consult.
There is a link provided on our website or you can access directly at http://smart.vet. Clients must click register, and create an account. Once you’ve created an account, you can decide to send a message or request a phone consult/video call to speak with a veterinarian directly.
SmartVet will then send us all medical records associated with your cat for any necessary follow-up.

596 Adelaide Street North,
London, Ontario N6B 3J8
Canada
Fax: 519.660.0002
Email:

Telephone: 519-660-0300

Monday-Friday: 8:00AM – 5:00PM
Saturday: 9:00AM – 1:00PM
Sunday: Closed

After Hours Emergencies:

Due to covid-19, flu and cold viruses, we have implemented protocols to keep both our clients and staff safe. The veterinary profession has been under tremendous strain throughout the pandemic due to severe staff shortages, so we’ve taken extra precautions to ensure the safety of our hospital. Our staff is a very small group, some being immunocompromised and at a greater risk. If any of our staff did get sick, we would have to close our doors completely, and we would no longer be available for any sick cats or emergencies.

We are now inviting cat parents, with scheduled appointments, back into the hospital with your cat(s), with a maximum of 2 fur parents, please. We still require masks to be worn inside. Please call from your car in the parking lot, to let us know you have arrived and we will direct you accordingly.

Because of the small size of our hospital, we are remaining curbside for drop off and technician appointments. For technician and drop off appointments we ask that you bring the cat to the back door and ring the bell for a technician to assist you. Food and medication pickups are still curbside. If you have any cold, flu, or covid symptoms, we ask that you stay in your vehicle for the duration of the exam, in which case the veterinarian will communicate with you via telephone. Thank you for your understanding and patience.

Drop off exams are for urgent or emergency issues. Your cat would be dropped off in the morning and the veterinarian would examine your cat in between the appointments that are already fully booked. The veterinarian would then give you a call to make up a treatment plan with you and then perform the agreed diagnostics and treatments. You would pick up your cat once treatment is complete.

Even though mask mandates have ended, we are still requiring masks to be worn inside the hospital.

We ask that everyone please remain respectful to our staff, and our hospital policies. We have a zero tolerance for any disrespectful behavior.

We thank you for your understanding and kindness during these difficult times.

Our Hours are Monday - Friday 8 am - 5pm
Saturday 9 am - 1 pm